What Theo does
Handles every inbound call, resolves what it can, and escalates with full context when a human is needed.
Picks up in under a second.
While your competitors are putting customers on hold, Theo is already three exchanges deep into the conversation.
Trained on your business.
Theo learns your services, your hours, your pricing, your common questions. Not generic answers. Your answers.
Knows when to escalate.
Theo solves what it can and hands off what it cannot, with the full call context transferred to your team.
Always on.
Nights, weekends, holidays. Same response. Same quality. No staffing, no overflow lines, no voicemail.
Built in the open
We share what we ship and what we are working on. Here is where Theo stands today.
Cloud infrastructure
CompleteDeployed via Terraform
AWS provisioning, networking, database, storage, and deployment pipelines fully stood up via Terraform.
AI voice engine
Complete0.74s average pickup latency
Real-time call handling over Twilio, OpenAI Realtime API integration, 9-hop latency instrumentation, and audio pipeline.
Operations monitoring
Complete9-hop latency instrumentation
Internal latency dashboard, concurrency benchmarking harness, and alerting wired to CloudWatch and New Relic.
What we are working on next
Multi-tenant architecture
In progressContainer-per-tenant isolation, tenant routing, and onboarding pipeline so multiple businesses can run independently on one platform.
Knowledge base & AI tools
RAG pipeline, per-tenant document ingestion, caller memory, and business-hours-aware tool execution via the MCP service.
Business dashboard
Tenant-facing portal for call history, analytics, configuration, knowledge base management, and billing.
Beta program
Load validation, prompt QA, and real-world testing with a small group of paying trades businesses before wide availability.
Public launch
Self-serve onboarding, expanded compliance, and general availability across all service tiers.
Why Theo exists.
I started Damascene Labs after spending forty minutes on the phone with a telecom company that transferred me five times and never solved my problem. I am a software engineer. I knew the technology to fix this existed. Nobody had built it for the businesses that need it most.
Theo is a voice AI agent for service businesses that live on the phone. The plumbers, dentists, property managers, and dispatchers whose entire revenue is one phone call away. Every missed call is a customer they will never see again. I built Theo so that does not have to happen.
I am building Damascene Labs solo, in New York City, in 2026. I share progress publicly. If Theo could matter to your business, write to me at hello@damascenelabs.com.
Kehinde, Founder, Damascene Labs